FAQs

MY ORDER
How do I know if my order has been confirmed?

You will receive an email notification upon ordering.  Upon receipt of your delivery order, our Delivery Service Officer will contact you in the next Working Day. Your delivery order is only confirmed when you receive an order confirmation call from our Delivery Service Officer.

 

How long do I have to wait for my order?

Your furry’s food will be ready for collection or delivery within 3 working days upon receiving confirmation.

 

How do I make modifications to my order?

Amendments to your order should be made at least 72 hours before the scheduled delivery. Please contact us to do so via phone +65-9114-1120 or email info@furries.sg.

 

What if I need to cancel my order?

As our food is freshly made-to-order, cancellations must be made at least 3 days in advance. Otherwise, full payment will be charged. 

 

DELIVERY SERVICE
What are your delivery charges like?
  • Free delivery with minimum purchase of $80
  • Fee of $20 applies for orders below $80
  • No minimum order for store pickup

(No delivery will be made outside Singapore or to post office boxes)

In the event of any unsuccessful delivery due to customer no-show, payment issues, cancellation or postponement on the delivery day itself, a SGD$20.00 surcharge will be imposed for re-delivery, which must be re-scheduled within 2 days due to the freshness of the food.

 

How soon will I receive my order?

Your furry’s food will be cooked fresh on the day or the day before the delivery. 3 days advance notice is needed for preparation. 

Our delivery timeslots are as follow:

Tuesday - Friday
Between 6:00pm and 9:00pm*

Saturday
Between 10:30am and 1:00pm*

Sunday, Monday and Public Holidays
No Delivery 

  • Working Day is defined as Tuesdays to Fridays, excluding Public Holidays.
  • Expiry date as stipulated on the packaging is only valid for unopened product.
  • Your order is not confirmed until you receive an email from us.

 

Do you deliver outside of Singapore?

Unfortunately, we do not offer international shipping at this time.

 

I opted for store pickup, what is your address?

Please find store details on our contact page.

 

PAYMENT OPTIONS
How do I pay for my order?

We currently accept interbank transfers and cash (on delivery) payments.

If you would like to make payment through interbank transfer, please transfer to :

OCBC bank, account number 695 691956 001. 

Do you charge GST?

No we do not.

 

RETURNS / REFUNDS / EXCHANGES

As our food is made fresh upon ordering and are perishable, we cannot accept any return, refund or exchange requests.

 

MORE ENQUIRIES

We are happy to help! Please feel free to contact us for other clarifications you might need.